Privacy Policy

 

 

 

 

 

 

 

 

 

Introduction to Integra Health MD Legal Notice:

Welcome to Integra Health MD, a trusted family medicine practice dedicated to providing comprehensive, compassionate healthcare for individuals and families across all ages. Located in Florida, our team of experienced physicians and healthcare professionals is committed to delivering personalized medical care that promotes health and well-being. At Integra Health MD, we take pride in fostering a supportive and patient-centered environment where you feel heard, respected, and cared for.
We specialize in a broad range of healthcare services, including preventative care, chronic disease management, routine checkups, and minor urgent care, all tailored to meet the unique needs of our patients. Our mission is to enhance the health and quality of life of our patients by offering high-quality care, building lasting relationships, and educating individuals on how to make informed decisions regarding their health.


Purpose of this Policy:
The purpose of this document is to outline the legal and operational policies that govern the care provided at Integra Health MD. These policies are designed to ensure the safety, privacy, and satisfaction of our patients while maintaining compliance with applicable state and federal laws. This policy aims to:
 

1. Ensure Consistency and Clarity: Provide clear guidelines and expectations for both patients and staff regarding appointment scheduling, billing, treatment procedures, and conduct.

2. Promote Patient Rights and Responsibilities: Inform patients of their rights to quality care and confidentiality, while also clarifying their responsibilities in maintaining their health and working collaboratively with our medical team.

3. Compliance with Legal and Regulatory Standards: Ensure the practice operates in full compliance with Florida state laws, federal regulations such as the Health Insurance Portability and Accountability Act (HIPAA), and other healthcare industry standards. This includes safeguarding patient information and ensuring accurate billing practices.

4. Support Telemedicine and Virtual Care: Outline the procedures for accessing virtual healthcare services, ensuring that patients can easily access care in a convenient, safe, and secure manner.

5. Promote a Professional and Ethical Environment: Maintain a respectful and ethical practice environment where all staff members adhere to the highest standards of medical care and conduct.
    

These policies are integral to achieving our mission of delivering patient-centered care that meets the highest standards of medical practice while ensuring transparency and accountability in all areas of our operations.

 
Patient Rights & Responsibilities:
 

1. Patient Rights:
   You have the right to receive respectful, high-quality care from our family medicine practice. This includes the right to:

   • Receive timely and appropriate care.

   • Participate in decisions regarding your healthcare.

   • Receive care in a safe, supportive, and confidential environment.
      

2. Patient Responsibilities:
   To ensure the best possible care, we ask that you:

   • Provide accurate and complete information about your health history.

   • Inform us of any changes in your health or contact information.

   • Adhere to scheduled appointments or provide notice of cancellation at least 24 hours in advance.
     
      

 3. HIPAA & Confidentiality
     We are committed to protecting your personal health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Ensuring that all health records are stored securely and only shared with authorized individuals as needed for your care.

• Using encryption and secure systems for telemedicine consultations.

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4. Appointments & Cancellations Scheduling Appointments:

    Appointments can be made by phone and online. Appointments that are canceled before 24 hours will have rate of regular consultation. Cancellations & No-Shows: Define the       practice's policy on cancellations (are 24-hour notice) and no-show fees is applicable. If a cancelation is done prior the 24 hours the patient will receive credit if paid per    consultation. No returns in copayments.

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5. Billing & Payment
Billing Process: Patients will be billed either by visit or will have a member price according to the patient contract. Insurance no currently accepted.

6. Telemedicine / Virtual Consultations

Telemedicine Availability: Integra Health MD offers virtual consultations, and the Doctor will address the consultation through our system Better Practice. A mobile phone or computer is required by the patient.

Confidentiality in Virtual Care: Assure patients that their information remains secure during virtual consultations in accordance with HIPAA.

7. Emergency Care & Referrals

Emergency Care: Clarify the process if a patient needs emergency care and whether the practice provides emergency services or refers patients to hospitals.

Referrals: Explain how referrals to specialists or other healthcare providers will be handled.

8. Staff Conduct & Professional Standards

• Code of Conduct: Describe the professional and ethical standards expected of the healthcare providers and staff members.

• Non-Discrimination Policy: Ensure that the practice follows anti-discrimination laws and offers equal care to all patients, regardless of race, gender, religion, or other protected status.
  
  9. Medication Management & Prescriptions

• Prescription Policies: Prescriptions are managed directly to the patient or can be send directly to the pharmacy choose by the patient on its profile at the time of the registration. Medication renewals, refills, and controlled substances (in compliance with Florida's prescribing laws) will be control under supervision of the Doctor.

• Patient Education: The Doctor will discuss with the patient prescription instructions, the risks of misuse, and proper disposal of medications.
  
  10. Complaints & Grievances

• Complaint Process: Complains can be filled by email at info@integrahealthmd.com.

• Resolution Process: Integra Health will address any complain directly with the personal.
  
  11. Compliance with Florida State Laws

• Ensure that the policy aligns with relevant Florida laws, such as those regarding medical malpractice, physician licensure, and patient privacy.

Refer to specific Florida statutes (e.g., Florida Medical Practice Act) if needed.
 

12. SMS Terms & Conditions

 

SMS Consent Communication and Purpose of collect information:

The information phone number obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

The main purpose to collect the patient information is to communicate their appointments, follow-up messages and any billing inquires.

 

Types of SMS Communications:

If you have consented to receive text messages from Integra Health MD, you may receive messages related to the following:

Appointment reminders

Follow-up messages

Billing inquiries

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Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Carriazo  at 2 S. University Dr Unit 330 Plantation FL 33324 on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Integra Health MD at any time."

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• Opt-in Message:

  Thank you for opting into SMS messages from (JCarriazo MD PLLC/Integra Health MD). To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary

• Opt-Out Message:

  Thank you for opting out of SMS messages from (JCarriazo MD PLLC/Integra Health MD). You will not receive any further SMS communications. To opt back in at any time, reply START.  

• Help Message:

  Thank you for contacting (JCarriazo MD PLLC/Integra Health MD). For immediate assistance, please call (phone number) or visit (Website URL). Message and data rates may apply.